If you have a tracking number for your order, the courier may provide you with more information. When making an order, enter your phone number along with the shipping address. In case of disadvantages in delivery, the courier may contact you if you feel it necessary.
Attempts to deliver
Most couriers if they fail to deliver your parcel will make a new attempt to ship the next business day. Some couriers like UPS will make three delivery attempts. Other corrierees only make one attempt and you can decide whether to withdraw it directly from the branch office mentioned in the transit alert or request a new delivery attempt. Once automatic delivery attempts have been made by each courier, and unexpectedly, couriers will dispose of the shipment.
SDA, DHL, Bartolini, GLS, will return all parcels not delivered within 10 working days, unless they have received further delivery instructions. Poste Italiane, as far as the miniparcel service is concerned, will return your order directly to the sender if none of the two delivery attempts will be successful.
UPS will return parcels that are not delivered within 5 business days, unless they have received different delivery instructions. In the case of an UPS access point, the shipment will be returned within 10 working days.
We remind you that on the transit postcard you will find all the information you need to handle the shipment.
For non-delivery by another courier, contact the courier directly using the following table.
Example of courier rates used for freight shipments
Swapping prices are updated in September 2017 and may therefore vary depending on the commercial policies of the same couriers and national and international customs duty regulations.
Shipping rates will be calculated from time to time according to the weight and size and indicated in the PAYPAL invoice for payment.
COURIER SERVICE |
TIPOLOGIA DELLA SPEDIZIONE (riferita ad pacco standard di 50x40x20 cm e 5 kg di peso) |
PRICES |
BARTOLINI
|
SPEDITION IN ITALY
s |
€ 10,98 + VAT |
SPEDITION IN EUROPE
dime |
€ 10,98 + VAT |
SPEDITION IN OTHER CONTINENT
dim |
€ 12,44 + VAT |
UPS
|
SPEDITION IN ITALY
s |
€ 7,81 + VAT |
SPEDITION IN EUROPE
dime |
€ 10,84 + VAT |
SPEDITION IN OTHER CONTINENT
dim |
€ 10,84 + VAT |
TNT
|
SPEDITION IN ITALY
s |
€ 10,60 + VAT |
SPEDITION IN EUROPE
dime |
€ 11,27 + VAT |
SPEDITION IN OTHER CONTINENT
dim |
€ 11,27 + VAT
|
POSTE ITALIANE
|
SPEDITION IN ITALY
s |
€ 6,45 + VAT |
SPEDITION IN EUROPE
dime |
€ 7,30 + VAT |
SPEDITION IN OTHER CONTINENT
dim |
€ 8,62 + VAT |
IMPORTANT NOTE: conditions and prices will be subjectet to change depending on the commercial policy of different companies |